Clear Impact Podcast

Episode 235: Listening for Innovation: MITER Brands’ Approach to Manufacturing Excellence

MITER Brands — Fri, 22 May 2026 10:00:00 +0000

Where do the best manufacturing ideas come from, and how is MITER Brands transforming innovation in windows and doors? In this episode of the Clear Impact Podcast, host Sherri Connor sits down with Jason Wolfgang, a leader in manufacturing and innovation, to explore how MITER harnesses team expertise, integrated automation, and forward-thinking strategies to deliver industry-leading products. Listeners will gain valuable insight into how a humble, people-first culture drives operational excellence and future growth.

What You’ll Learn

How MITER Brands listens to frontline team members to spark innovation and drive manufacturing improvements.
What integrated automation means for quality, efficiency, and workforce experience in window and door production.
How MITER is adopting global trends and energy efficiency from European markets to stay ahead in product design.
Why humble leadership and cross-functional collaboration are key to successful integration and culture change.
What “We listen twice as much as we talk” means for MITER’s operational philosophy.

Episode Highlights

02:15 – Jason Wolfgang’s journey from welding engineering to manufacturing leadership 03:40 – MITER’s integration and culture change: learning from each brand 05:10 – Advancements in automation and product design strategies 06:50 – The C700 automation system and team member experience 08:20 – Lessons from European fenestration industry and energy efficiency trends 09:45 – MITER DNA: humble leadership and active listening 10:55 – Closing thoughts on operational excellence and team engagement

Meet the Guest

Jason Wolfgang is a manufacturing and innovation leader at MITER Brands, with extensive experience in regional leadership, automation, and product development.

Tools, Frameworks, or Strategies Mentioned

C700 integrated automation system
“We listen twice as much as we talk” (MITER DNA)
Cross-functional collaboration platforms

Closing Insight & Call to Action

“The best solutions come from listening to those that are actively engaged and leaning in, creating value.” Subscribe to the Clear Impact Podcast for more industry insights, and visit MITER Brands University to stay informed on the latest in window and door innovation.

Episode 234: We Are Florida: Local Manufacturing, Team Culture, and Operational Excellence at PGT Windows and Doors

MITER Brands — Tue, 19 May 2026 10:00:00 +0000

What does it take to build Florida’s manufacturing identity and deliver impact-rated windows with unmatched speed and quality? In this episode of the Clear Impact Podcast, host Sherri Connor sits down with Chris Davis, Vice President of Operations at PGT, to explore MITER Brands’ unique approach to operational excellence, people-first culture, and pioneering impact-resistant products. Listeners will discover how PGT’s “We Are Florida” campaign is more than marketing—it’s a commitment to local manufacturing, workforce growth, and customer care that sets new standards for the industry.

What You’ll Learn

How MITER Brands integrates acquired businesses and transforms plant culture for operational excellence.
The benefits of pioneering impact-resistant windows and doors engineered for HVHZ zones.
Why insourcing glass production will reduce lead times and help dealers and homeowners finish projects faster.
The importance of exceptional training, workforce development, and local community engagement in Florida’s manufacturing sector.
What “We Are Florida” means for building relationships with customers, suppliers, and local talent.

Episode Highlights

02:10 – Chris Davis shares his journey from the Pacific Northwest to Florida and his new leadership role 04:30 – Integration of CGI, PGT Commercial, Sparta, and Scout lines explained 06:55 – Culture change and leadership buy-in drive operational improvements 09:20 – Lead time sheet overhaul and customer-facing metrics 11:45 – Pembroke Pines glass plant: timeline, impact, and insourcing plans 13:30 – Retaining and relocating team members from Hialeah and Medley plants 15:00 – “We Are Florida” campaign and its meaning for local manufacturing 16:10 – Facility upgrades, parking improvements, and team benefits

Meet the Guest

Chris Davis is Vice President of Operations for PGT and MITER Brands’ Florida division. With ten years at MITER, he brings deep experience in manufacturing leadership and is passionate about building local teams and delivering industry-leading products.

Tools, Frameworks, or Strategies Mentioned

Lead time sheet for operational transparency
Integration framework for acquired businesses
Single quoting platform (coming soon)
“We Are Florida” campaign as a driver of local identity and differentiation

Closing Insight & Call to Action

“Being based right here where our customers are installing the windows and doors is everything.” Subscribe to the Clear Impact Podcast for more industry insights, and visit MITER Brands University to learn how you can grow your knowledge and impact in the window and door sector.

Episode 233: Operational Alignment at MITER Brands: PGT War Room Insights

MITER Brands — Thu, 14 May 2026 10:00:00 +0000

How do leading manufacturers achieve operational excellence in Florida’s demanding climate? In this episode of the Clear Impact Podcast, host Sherri Connor and guest Chris Ruff share how PGT, part of MITER Brands, uses daily alignment, standardization, and a “people-first” culture to deliver impact-resistant windows and doors engineered for hurricane preparedness. Listeners will discover practical strategies for improving performance, building trust, and creating customer experiences that stand out.

What You’ll Learn

How MITER Brands’ daily “war room” meeting creates cross-functional alignment and accountability
What impact-resistant windows and doors mean for Florida homeowners and dealers
The power of standardization and continuous improvement in manufacturing and dealer operations
The role of MITER DNA in shaping culture, leadership, and customer relationships
Actionable tips for dealers to measure, train, and enhance their own operations

Episode Highlights

01:30 – Introduction to the PGT “war room” meeting 04:12 – Using performance metrics and whiteboards to drive results 07:10 – MITER DNA: humility, confidence, and a people-first mindset 10:05 – Standardization and its impact on on-time, in-full delivery 13:40 – Connecting operational excellence to customer experience 15:55 – Closing insights and next steps

Meet the Guest

Chris Ruff is Senior Director of Operations at MITER Brands, overseeing manufacturing and commercial operations in Florida. With over 30 years of industry experience, Chris is committed to operational excellence and building a culture anchored by MITER DNA.

Tools, Frameworks, or Strategies Mentioned

Daily “war room” meeting
Leader standard work
On-Time, In-Full (OTIF) metrics
MITER DNA (branded cultural framework)
Dealer training and support

Closing Insight & Call to Action

“Experience is everything—every detail, every day. Accountability helps us improve and deliver for our customers.”

Subscribe for future insights, and visit our website to learn more about PGT’s impact-resistant windows and doors engineered for Florida and all coastal regions.

Episode 232: The Future of Multifamily Construction and Window Performance in the Western U.S.

MITER Brands — Mon, 11 May 2026 10:00:00 +0000

What does it take to deliver high-performance window and door solutions for multifamily construction projects across the Western United States?

In this episode of the Clear Impact Podcast, host Sherri Connor sits down with Jacob Whitman, Multifamily Business Development Manager at MITER Brands, to explore how Milgard, Western Window Systems, and Anlin support builders, architects, developers, and dealer partners in one of the fastest-growing segments of the construction industry. From mixed-use developments and affordable housing to retrofit apartment renovations and hospitality projects, Jake shares how specification support, dealer relationships, local manufacturing, and product innovation help construction teams reduce risk and improve project outcomes.

Whether you work in construction, architecture, property development, or the window and door industry, this episode offers valuable insight into multifamily building trends, energy code requirements, sound performance standards, and the importance of long-term partnerships.

What You’ll Learn

How multifamily construction projects are evolving across California, Arizona, Oregon, Washington, and the Western U.S.
Why architects and developers rely on detailed window specifications for energy efficiency, sound control, and structural performance
How Milgard’s Tuscany Series and other product lines support multifamily and commercial construction
What “value engineering” means in large-scale building projects and how it helps balance performance with budget goals
Why dealer partnerships, local manufacturing, and customer experience are critical in the window and door industry
How MITER Brands approaches continuous improvement, innovation, and relationship-driven growth

Episode Highlights (Timestamps)

01:45 – Jake Whitman shares his background growing up around construction and job sites in Southern California

05:18 – What qualifies as a multifamily construction project and why the market is growing rapidly

08:07 – The rise of mixed-use developments, assisted living communities, and retrofit apartment renovations

11:12 – How architects specify windows and doors for structural, energy, and sound performance requirements

14:46 – Why multifamily projects require advanced testing, documentation, and code compliance

17:22 – How value engineering helps builders reduce costs while maintaining project performance

20:05 – Why the Milgard V400 Tuscany Series remains a leading solution for multifamily construction

23:11 – Jake explains why local manufacturing, dealer relationships, and customer support create long-term success

25:12 – MITER DNA, grit, and the mindset behind “We are comfortable being uncomfortable”

Meet the Guest

Jacob Whitman is the Multifamily Business Development Manager for MITER Brands across the Western United States. He works closely with builders, architects, developers, and dealer partners to support multifamily, commercial, and retrofit construction projects using products from Milgard, Western Window Systems, and Anlin.

Tools, Frameworks, or Strategies Mentioned

Multifamily specification support
Value engineering (VE)
Dealer training and support
Mixed-use podium construction
Strip and reclad renovation projects
Energy code compliance and Title 24 considerations
Sound transmission and structural performance requirements
MITER DNA principles and leadership culture

Closing Insight

“Talent is fleeting and luck runs out. Grit is chosen.”

Jake Whitman shares why resilience, long-term relationships, and continuous improvement continue to shape the future of multifamily construction and customer experience at MITER Brands.

Subscribe to the Clear Impact Podcast for more conversations about window and door innovation, construction trends, dealer partnerships, and building solutions that create lasting impact.

Episode 231: Inside MITER Brands: Giving Back Through Windows, Doors, and Community

MITER Brands — Fri, 01 May 2026 10:00:00 +0000

Quick Summary

How do you build a company culture where giving back is part of everyday life? In this episode of The Clear Impact Podcast, host Sherri Connor talks with Amanda Klinger, Program Manager of the MITER Foundation, to uncover how MITER Brands is raising the bar on community impact and people-first leadership. Listeners will hear how the foundation’s work supports cancer support and research, children’s wellbeing, hero support, and strong communities—while also discovering actionable ways to get involved.

Whether you’re a window and door dealer, industry professional, or community member, this episode reveals how philanthropy, operational excellence, and volunteer opportunities are shaping the future of MITER Brands and its broader community.

What You’ll Learn

How the MITER Foundation channels 100% of donations directly to vetted causes through operational efficiency and transparent oversight.
The four pillars guiding MITER Brands’ giving: Community Outreach, Hero Support, Children’s Wellbeing, and Cancer Support.
Why “Volunteer Time Off” is a game-changer for employee engagement and local impact.
Ways dealers, employees, and community members can partner with local outreach committees or support charitable initiatives.

Episode Highlights

01:15 – The origin story of the MITER Foundation’s philanthropic journey 04:42 – How local outreach committees drive direct community impact 09:20 – The four pillars of MITER Brands’ giving strategy 12:05 – What “Volunteer Time Off” means for employees and the community 15:50 – Amanda’s personal journey from finance to foundation leadership 18:18 – How MITER Brands supports ongoing education and community involvement 20:00 – Actionable steps for getting involved or joining a local committee 22:45 – Closing insights on purpose-driven leadership and people-first culture

Meet the Guest

Amanda Klinger is the full-time program manager of the MITER Foundation and a 13-year veteran of MITER Brands. She brings passion, operational expertise, and a commitment to building a culture of giving and community impact.

Tools, Frameworks, or Strategies Mentioned

MITER Foundation’s Four Pillars: Community Outreach, Hero Support, Children’s Wellbeing, Cancer Support
Volunteer Time Off (VTO) initiative for employees

Closing Insight or CTA

“Giving back isn’t just a box to check—it’s woven into our culture.” Discover how you can be part of a people-first movement in the window and door industry. Visit miterfoundation.org, reach out to your local committee, or subscribe for future insights on community impact and operational excellence.e, or subscribe for future insights on community impact and operational excellence.

Episode 230: We Are Florida: The Strategy Behind PGT’s Brand Evolution and Customer Experience

MITER Brands — Tue, 28 Apr 2026 10:00:00 +0000

What does a brand refresh really signal to customers and dealers? In this episode of the Clear Impact Podcast, we explore how PGT Windows and Doors is evolving through a strategic rebrand aligned with MITER Brands and what that means for performance, trust, and growth. You will learn how brand identity, regional expertise, and customer experience come together to shape the future of the window and door industry.

What You’ll Learn

How a rebrand can signal deeper operational improvements in quality, reliability, and customer experience
What the “Red Pledge” means and how it reflects a commitment to excellence and consistency
How PGT’s brand pillars guide messaging, product development, and dealer relationships
Why the We Are Florida campaign resonates with homeowners and industry professionals
How aligning with MITER Brands strengthens brand clarity and market positioning

Episode Highlights (Timestamps)

00:45 – Introduction to the Clear Impact Podcast and today’s guest 02:10 – The story behind PGT’s rebrand and shift to red 03:30 – What brand alignment with MITER Brands means for customers and dealers 03:55 – Understanding the “Red Pledge” and the promise of 100% commitment 05:20 – A breakdown of PGT’s four brand pillars and how they guide decisions 06:45 – The meaning behind the We Are Florida campaign and local expertise 07:40 – A powerful MITER DNA principle: why making decisions matters

Meet the Guest

Debbie Bondonzi is the Marketing Manager for the South at PGT Windows and Doors, with over a decade of experience shaping brand strategy, dealer engagement, and regional marketing in the window and door industry.

Tools, Frameworks, or Strategies Mentioned

The Red Pledge A brand commitment to delivering consistent quality, service, and a relentless pursuit of 100%
PGT Brand Pillars
- Experience Is Everything
- Engineered for Here
- Every Detail, Every Day
- Confidence to Create
We Are Florida Campaign A regional identity framework that connects product design, manufacturing, and customer experience to real-life environmental needs
MITER Brands DNA Principle “The worst decision is making no decision at all”

Closing Insight

Strong brands are built through consistent action, clear values, and a deep understanding of the people they serve. This episode highlights how aligning identity with experience creates lasting impact for both customers and partners.

Call to Action: Subscribe to the Clear Impact Podcast for more insights on brand strategy, customer experience, and innovation in the building products industry.

Episode 229: How Dealer Partnerships and Impact Windows Protect Florida Homes

MITER Brands — Fri, 24 Apr 2026 10:30:00 +0000

How do Florida’s top window and door experts help communities weather change—both in the market and in the climate? In this episode of the Clear Impact Podcast, territory manager Teresa Saez shares a behind-the-scenes look at what happens when product lines shift, branding evolves, and hurricane season approaches. Listeners will learn how MITER Brands and PGT are leading with impact-resistant innovation, dealer partnerships, and a people-first culture rooted in Florida’s coastal expertise.

What You’ll Learn

Why “business is always personal” for MITER Brands and how this shapes dealer and homeowner relationships
How PGT’s product line consolidation and new branding are setting higher standards for hurricane protection and customer service
What every Florida homeowner should know about preparing for hurricane season—including choosing the right impact-resistant windows and doors

Episode Highlights

00:40 – Teresa explains the impact of product line changes and the move to the Venice facility 02:00 – Daily collaboration and transparent communication with Florida dealers 03:30 – “Business is always personal”: Building family-like partnerships 05:00 – New PGT branding and the excitement around MITER red 08:15 – How homeowners can prepare for hurricane season in Florida 09:30 – The meaning of “We Are Florida” for customers and the community 10:45 – Closing thoughts on workforce, customer education, and the future of impact-resistant windows

Meet the Guest

Teresa Saez is a territory manager for PGT serving Palm Beach County. She’s known for her hands-on approach to dealer support and her deep commitment to Florida’s homeowners and building professionals.

Tools, Frameworks, or Strategies Mentioned

The “We Are Florida” campaign for community and brand identity
Impact-Resistant Windows and Doors for hurricane safety

“Consistent, proactive communication turns challenges into stronger relationships.” Stay prepared and connected—subscribe to the Clear Impact Podcast for more insights on Florida’s window and door industry, or visit our website to find an authorized dealer near you.

Episode 228: The Power of PGT Impact Windows: Mika and Brian Kleinschmidt on Safer, Smarter Homes

MITER Brands — Tue, 21 Apr 2026 10:00:00 +0000

What happens when two HGTV stars bring their real-world design expertise to the world of impact-rated windows and doors? In this episode of The Clear Impact Podcast, host Sherri Connor sits down with Mika and Brian Kleinschmidt to share practical insights on elevating your home’s safety, energy efficiency, and style—especially for coastal living. Discover how the right windows and doors can transform your space, protect your investment, and enhance your daily life.

Listeners will hear firsthand stories from the field, get ahead of trends like indoor-outdoor living and photovoltaic glass, and learn why MITER Brands' PGT and MI Windows are top choices for hurricane and storm protection. This is essential listening for anyone who wants to make smarter, more resilient choices for their home or business.

What You’ll Learn

How Mika and Brian Kleinschmidt plan window and door choices from the earliest design stages to maximize natural light, privacy, and views
The benefits and real-world impact of hurricane-rated, impact-resistant windows and doors in Florida’s High Velocity Hurricane Zones
Actionable tips for balancing aesthetics, energy efficiency, and safety in your next renovation or new build
Why indoor-outdoor living, large sliders, and innovative glazing are shaping the future of home design

Episode Highlights

00:45 – Mika and Brian’s journey from fitness to HGTV and homebuilding 03:10 – Planning windows and doors: Natural light, privacy, and views 06:30 – The value of impact windows and doors for hurricane protection 09:05 – Design trends: Arches, black frames, and large “storefront” windows 12:40 – Indoor-outdoor living with sliders and privacy glass innovations 16:15 – Energy efficiency, sound reduction, and real-world homeowner stories 18:50 – Future innovations: Photovoltaic glass and the iLab experience 20:45 – MITER Brands’ commitment to education, dealer training, and community

Meet the Guests

Mika and Brian Kleinschmidt are award-winning HGTV hosts known for their expertise in new construction and creative home design. Their Florida-based projects showcase the power of smart, high-performance windows and doors to improve safety, comfort, and style.

Tools, Frameworks, or Strategies Mentioned

MITER Brands University (dealer and installer training)
MITER Foundation (community and ESG initiatives)
PGT and MI Windows (impact-resistant, energy-efficient products)

Closing Insight & Call to Action

“Windows and doors are often overlooked, but they’re the most important design decisions you’ll make.” – Mika Kleinschmidt

Ready to make your home safer, smarter, and more beautiful? Visit our website to explore our full range of impact windows and doors, and subscribe for future insights from The Clear Impact Podcast.

Episode 227: The MITER DNA: How People-First Culture Drives Industry Leadership

MITER Brands — Tue, 14 Apr 2026 15:45:14 +0000

What happens when a leading window and door manufacturer sets out to define its core identity during industry-changing acquisitions? In this episode, MITER Brands CEO Matt DeSoto shares the origin and impact of the “MITER DNA”—a cultural framework designed to unify teams, inspire dealers, and create lasting value for homeowners and professionals. Learn how a people-first culture, operational discipline, and community giving shape MITER’s leadership in becoming the most valued window and door brand in America.

What You’ll Learn

How MITER Brands’ people-first approach drives sustainable growth and innovation
The MITER DNA principles that guide every decision, from operations to philanthropy
Why “Controlling the Controllable” is essential for focus and performance
How the MITER Foundation and team philanthropy create lasting community impact
What window and door professionals can do to align with MITER’s culture for business success

Episode Highlights

00:45 – Why MITER Brands needed a new cultural framework after major growth 02:30 – How CEO Matt DeSoto wrote the first draft of the MITER DNA statements 04:20 – The process of refining the DNA with leadership and integrating it company-wide 06:10 – Using the DNA to set expectations with new hires, dealers, and partners 08:00 – Adding “Controlling the Controllable” and philanthropy to the DNA after the PGT Innovations acquisition 10:15 – How the MITER Foundation and team philanthropy empower local communities 12:00 – Real “DNA moments” and how MITER teams reinforce values in daily work 14:30 – Final thoughts on people-first leadership and the future of MITER Brands

Meet the Guest

Matt DeSoto is CEO of MITER Brands, a manufacturing leader in window and door industry. He is recognized for his commitment to people-first culture, operational excellence, and meaningful community engagement.

Tools, Frameworks, or Strategies Mentioned

MITER DNA (cultural framework)
MITER Brands University (dealer and industry education)
MITER Foundation (philanthropy and ESG)
“Controlling the Controllable” principle
Scout™ and Sparta™ windows

Closing Insight & Call to Action

“Hope is not a strategy—success comes from clear values, ambition, and investing in people.” Subscribe to Clear Impact for more industry insights. Visit MITER Brands University for resources that help you grow with the industry’s top window and door manufacturer.

Episode 226: We Are Florida: MITER Brands’ Playbook for Operational Excellence

MITER Brands — Thu, 02 Apr 2026 10:00:00 +0000

Quick Summary

How do you lead a manufacturing transformation that impacts both people and performance? In this episode, Chris Ruff, Senior Director of Operations at MITER Brands, shares how Florida’s leading impact-resistant window and door manufacturer navigated intense operational change and built a “We Are Florida” culture focused on quality, resilience, and team unity.

Listeners will discover how MITER Brands consolidated facilities, moved product lines like the Sparta™ and Scout™ series, and elevated both efficiency and employee morale—all while anchoring its brand in Florida’s hurricane protection legacy. This episode is packed with insights for dealers, coastal homeowners, and industry professionals who want to understand what drives true operational excellence and a people-first approach.

What You’ll Learn

The inside story of MITER Brands’ “We Are Florida” transformation and how it strengthened team culture and product quality.
How impact-resistant windows and doors are designed to protect homes in Florida’s most demanding coastal environments.
Practical strategies for improving lead times, on-time delivery, and “as delivered quality” in manufacturing.
Why operational excellence, continuous improvement, and a relentless pursuit of 100% matter for both business success and customer trust.

Episode Highlights (Timestamps)

01:05 – The challenge and opportunity of integrating MITER Brands and PGT 03:18 – How the “We Are Florida” identity shapes the company’s mission 05:42 – Launching the Sparta™ and Scout™ aluminum lines for coastal protection 07:57 – Improving output, quality, and team morale through daily problem-solving 11:10 – Building a people-first culture and supporting the workforce 12:45 – The meaning of “relentless pursuit of 100%” and lessons from tough decisions

Meet the Guest

Chris Ruff is the Senior Director of Operations for MITER Brands’ Venice, WinDoor, and Fort Myers facilities. With over 30 years of manufacturing experience, Chris has led teams through major transitions and is passionate about building a culture rooted in quality, safety, and continuous improvement.

Tools, Frameworks, or Strategies Mentioned

MITER Brands University (workforce and dealer education)
Sparta™ and Scout™ aluminum product families
“We Are Florida” branded framework
On-time, in-full (OTIF) and “as delivered quality” (ADQ) performance metrics

Closing Insight & Call to Action

“Pride, unity, and a relentless pursuit of 100%—that’s what drives us forward every day.” Subscribe to stay connected and never miss an episode packed with operational insights and industry leadership from MITER Brands.

Episode 225: Inside Milgard’s C700: How Collaboration Drives Innovation

MITER Brands — Tue, 31 Mar 2026 10:00:00 +0000

Curious about how the next generation of windows is designed and built? This episode of The Clear Impact Podcast features Brent Wright, Project Manager for New Product Development, sharing the story behind the C700 fiberglass series. Discover how MITER Brands leverages customer insight, advanced manufacturing, and workforce development to deliver modern, energy-efficient window solutions.

Episode Summary

Host Sherri Connor from MITER Brands University connects with Brent Wright to explore the launch of the C700 fiberglass window series. Together, they reveal how collaborative design, rigorous testing, and automation drive innovation and quality in window manufacturing. The conversation highlights the importance of customer feedback, clean modern aesthetics, and practical energy-saving features. This conversation offers valuable takeaways for anyone interested in home improvement, architecture, or product innovation.

What You’ll Learn

How customer feedback shapes modern window design and performance
Key features and benefits of the C700 fiberglass series
The role of automation and operational excellence in manufacturing
Practical energy-efficient trends in window technology

Episode 224: Building Community: Transparent Relationships in the Window Industry

MITER Brands — Thu, 26 Mar 2026 10:00:00 +0000

How do industry leaders drive innovation and quality in the window and door business? This episode explores how collaboration, dealer feedback, and evolving company culture are delivering superior products and customer experiences. Listeners will hear firsthand about Milgard's C700 Fiberglass product line, dealer-driven improvements, and the unique relationships that fuel success.

GUEST: Jared Wright (Open and Close Windows and Doors, Tucson, AZ)

GUEST: Bryson Gunter (Utah Window Experts)

What You’ll Learn

How industry events strengthen dealer networks and business strategies
Why dealer feedback is essential for product innovation and quality control
The features and benefits of in-house flex screens, casement windows, and smart touch locks
How transparent, family-like relationships drive mutual success
The positive culture at MITER Brands

Episode Highlights

02:00 – Bryson and Jared discuss the value of industry events and networking 06:00 – In-house flex screen production: quality and speed improvements 08:30 – The importance of transparent dealer-manufacturer relationships 10:15 – MITER employee shares insights on cultural evolution and community focus 12:30 – First Impressions of the C700 product 16:30 - Product Improvements vs Previous lines 20:15 - Importance of Dealer feedback

Episode 223: How Customer Feedback Shapes Window & Door Excellence

MITER Brands — Tue, 24 Mar 2026 10:00:00 +0000

What if you could unlock the secrets behind the window and door industry’s most innovative products and the people who drive them? This episode explores how advanced manufacturing, customer feedback, and transformational leadership are shaping the future of impact-resistant windows and doors. Listeners will discover actionable insights from industry veterans, learn about the launch of the C700 series, and understand what sets MITER Brands apart in quality and customer experience.

What You’ll Learn

Why customer-centric retail models are changing the window and door landscape
How MITER Brands uses automation and RFID technology to elevate product quality
Key features of the C700 series and its impact in markets like Seattle, Portland, and fire-affected regions

Episode Highlights

02:10 – Lee Brohel’s journey from selling overruns to focusing on retail and customer needs 04:30 – Tai’s career progression at Milgard and the influence of legacy customer standards 06:15 – Factory tour: automation, RFID, and MITER’s upgraded facility 08:00 – Launch of the C700 product: slim design, large sizes, and regional impact 10:30 – John, Linda, and Tony share optimism about C700 in fire-affected and challenging markets 12:00 – Customer feedback leads to seamless screens and advanced packaging

Meet the Guest

Lee Brohel is the owner of Discount Windows in Oregon, known for his shift to a retail-focused model and commitment to serving both contractors and homeowners. Tai Birch is a senior sales leader at Milgard, recognized for her dedication to customer excellence and leadership in the Pacific Northwest. Jon and Linda from Jon's Window & Awning in Burbank, California, and Tony Quatraro, director of the Southwest for Milgard, share their perspectives on product innovation and market needs.

Episode 222: Dealer Reactions to the Milgard C700: What Makes a Great Window?

MITER Brands — Thu, 19 Mar 2026 10:00:00 +0000

When Milgard launches a product, they do it right. This episode captures real reactions from the C700 product pre-launch event in Tacoma. Hear how dealers, builders, and industry experts describe the features, installation, and market impact of MITER Brands’ newest fiberglass product line.

What You’ll Learn

What dealers and builders value most in the C700’s design and performance
How new features like Smart Touch locks and improved corners help with installation and durability
Why the C700 is seen as a top choice for custom, multifamily, and commercial projects
The importance of packaging, color options, and easy handling in product adoption

Episode Highlights 03:12 – First impressions of the C700 at the Tacoma event 09:30 – How the C700 enables bigger and more complex building projects 14:50 – The impact of Smart Touch lock and new corner technology 18:40 – Building strong marketing partnerships with Milgard

Meet the Guests Nathan & Heidi Boos (Hillsview Building Windows & Doors), Eli Geschwentner (Westin Windows), Larry (Southgate Glass), Todd Ward and Anthony Scales (MITER Brands, Milgard) share their hands-on experiences with the C700.

Episode 221: How MITER Brands Built the C700: Inside the Fiberglass Window Launch

MITER Brands — Tue, 17 Mar 2026 10:00:00 +0000

Curious how top manufacturers design the next generation of fiberglass windows and doors? In this episode, you will hear how MITER Brands brought the Milgard C700 fiberglass window line to life. The conversation explores practical innovations, the role of automation, and how teamwork creates better products for both dealers and homeowners.

What You’ll Learn

How the C700 was designed to meet real customer needs using advanced fiberglass technology
Why automation is important for safety and production efficiency in window manufacturing
How engineering and operations teams worked together to improve both product quality and workplace safety
Simple ways manufacturing teams can use feedback to drive continuous improvement

Episode Highlights 02:15 – Why fiberglass windows require different manufacturing methods 06:40 – How the C700 project started and what problems it solves 15:05 – What automation looks like in a modern factory 21:30 – How new corner designs prevent water leaks

Meet the Guests Viktor Stantsiyer leads product engineering at Milgard. Mike Barton directs operations at Tacoma Manufacturing. They both have experience launching new products and improving manufacturing processes.

Tools, Frameworks, or Strategies Mentioned

Pultrusion and hot melt injection for fiberglass
Mechanically joined corners
Sturtz line automation
MITER Brands University for ongoing training

Episode 220: Launching the C700: How MITER Brands + Customer Engagement Drives Innovation

MITER Brands — Fri, 13 Mar 2026 10:00:00 +0000

Want to know how a new window product changes the market? This episode tells the story of the C700 fiberglass window launch from the inside. Listeners get a clear look at how MITER Brands works with dealers, uses customer feedback, and builds lasting value through automation and innovation.

What You’ll Learn

Why the C700 is designed for new construction, replacement, and multifamily projects
How MITER Brands uses automation to deliver consistent quality
The steps MITER takes to support dealers before and after a product launch
How customer input shapes both product and service at MITER

Episode Highlights 01:50 – Stephen Moore’s experience with product launches at Milgard 07:30 – How the C700 meets the needs of modern homes and buildings

Meet the Guest Stephen Moore is a veteran in window and door sales and product development. He shares practical knowledge and lessons from decades in the industry.

Episode 219: Operational Excellence: Chris Hewitt & MITER Brands Commitment to Quality

MITER Brands — Tue, 10 Mar 2026 10:00:00 +0000

Discover how operational excellence and community-driven innovation are shaping Florida’s window and door industry in this episode of the Clear Impact Podcast featuring Chris Hewitt.

Chris Hewitt shares his journey from Midwest manufacturing to leading quality and operations at MITER Brands’ Southeast facilities. Learn how MITER Brands is simplifying its product lines, investing in workforce development, and launching customer-focused innovations like protective films for vinyl finishes—all under the “We Are Florida” ethos. This episode reveals how a bias for action, continuous improvement, and local collaboration drive industry-leading quality and resilience.

Episode 218: Building Trust & Innovation—Inside MITER Brands with Tony Prummel

MITER Brands — Fri, 06 Mar 2026 11:00:00 +0000

Discover the power of Florida-made impact windows and doors in this episode of the Clear Impact Podcast, featuring Tony Prummel, a seasoned industry expert.

Our host, Sherri Connor, sits down with Tony Prummel, whose journey began in 2003 and has taken him from warehouse management to senior sales leadership MITER Brands. Tony shares firsthand insights on navigating product transitions, building customer trust, and driving innovation in Florida’s window and door manufacturing sector.

What You'll Learn:

How MITER Brands and PGT are redefining impact-resistant windows and doors for Florida communities
The evolution of the Wingard line and its role as an industry leader
Real stories of customer relationships, product verification, and adapting to change
How streamlined operations and strategic decisions shape the future of Florida’s window and door industry

Why Listen?

This episode is packed with actionable takeaways for window and door dealers, coastal homeowners, architects, and anyone passionate about quality, energy efficiency, and hurricane protection. Discover how MITER Brands’ “We Are Florida” campaign reflects a commitment to local communities, and how innovation is creating safer, more efficient homes.

Tune in for expert advice, industry authority, and the latest trends in indoor-outdoor living and energy-efficient design.

Episode 217: Advancing Window & Door Manufacturing with Craig Nath

MITER Brands — Fri, 27 Feb 2026 11:00:00 +0000

Join host Sherri Connor as she welcomes Craig Nath, manufacturing leader at MITER Brands, for an insightful conversation about operational excellence, innovation, and collaboration in the window and door industry. Craig shares his journey from production supervisor to leading manufacturing across 14 U.S. campuses, highlighting the successful integration of MITER Brands and PGT Innovations.

Discover how MITER Brands combines MI’s manufacturing prowess, Milgard’s sales and marketing expertise, and Florida’s innovation culture to deliver industry-leading products—like the modern C-700 fiberglass window. Learn about advancements in automation and new glass technologies that drive both safety and job satisfaction.

This episode explores:

The importance of balancing automation with human expertise
The launch of new products that meet evolving customer needs
The value of humility, teamwork, and cross-functional collaboration

Tune in to hear how MITER Brands is shaping the future of the window and door industry. Recorded before Craig’s trip to the International Builders’ Show in Orlando, this episode is a must-listen for dealers, coastal homeowners, architects, and anyone passionate about operational excellence and industry innovation.

Episode 216: We Are Florida – with Dean Ruark

MITER Brands — Tue, 27 Jan 2026 14:59:27 +0000

What happens when you blend technical expertise, engineering know-how, business acumen, and a standout personality? You get Dean Ruark, Senior Vice President of Engineering at MITER Brands. In this episode, Dean discusses our approach to developing and enhancing our product portfolio. He explains how we leverage customer feedback and embrace new technologies to stay ahead of market demands.

Episode 215: We Are Florida – with A.J. Wells and Meggie Francisco

MITER Brands — Mon, 19 Jan 2026 18:37:31 +0000

Evaluating what works and what doesn’t work is something we all need to do from time to time. This past year has held a lot of evaluating and changing for our Florida partners – and all leading to a better future for all of us. Today’s episode brings A.J. Wells and Meggie Francisco, our Florida Sales Directors to chat about these changes. We also mention llamas, cleaning out closets, speaking Spanish, violin lessons, and the New England Patriots. You’ll have to listen to this fun conversation for yourself!

Episode 214: We Are Florida – with Chris Curwood

MITER Brands — Wed, 14 Jan 2026 15:31:45 +0000

Today’s conversation is a real treat! Chris Curwood shares not only his impressive history with PGT, but also what he and his team are doing in the Ft. Myers Manufacturing facility. They are up to BIG things there- literally. Assembling 5 x 12 sliding glass door panels safely and with excellence, requires planning and teamwork. You’ll enjoy this conversation with Chris.

Episode 213: MITER Foundation – with Dr. Brook Bello and Dawn Sakes

MITER Brands — Tue, 30 Dec 2025 11:00:00 +0000

Human trafficking is devastating and complex, and we are thankful for organizations like More Too Living. We met with Dr. Brook Bello and Dawn Sakes after our day on the golf course to learn more about this impactful organization. Not only do they address the legal system and address prevention, they also help victims to overcome the trauma they’ve endured. MITER Foundation is proud to help support this amazing organization.

To learn more about their work, click here.

Episode 212: MITER Foundation – with Patrick and Holly Wright

MITER Brands — Sat, 27 Dec 2025 11:00:00 +0000

Tragedy can often be used for the good of others. In this episode, we meet Patrick and Holly Wright of the Payton Wright Foundation. They share how they carry on the legacy of their daughter by helping other families who are dealing with pediatric brain cancer. Their loss has allowed them to give back by providing time and memories for others. The Payton Wright Foundation Financially assists families who have children being treated for cancer of the brain and spinal cord. Learn more here.

Episode 211: MITER Foundation – with Jared Little, Tom Kehrli, Jake Martinez, and Grady DeSoto

MITER Brands — Mon, 22 Dec 2025 11:00:00 +0000

We all have our reasons for wanting to give back and support others less fortunate. Jared and his customers from Naples, FL share a bit of their background and what inspires them to help others. Then in the final conversation of that evening, we hear from Grady DeSoto about his own fundraising goals for the Hershey Golf Outing. Note: he was very successful!

Episode 210: MITER Foundation – with Cameron West, Adam Kisielewski, and Kenyon Browning

MITER Brands — Fri, 19 Dec 2025 11:00:00 +0000

Facing challenges is what most of us do, but these three men take it to new heights. Adam and Cameron, both veterans with physical disabilities, now help fellow veterans reconnect with nature through the nonprofit No Person Left Behind (NPLB), whose mission is “Welcoming Heroes Home Through The Outdoors.” Joining them is Kenyon, a MITER Brands territory rep from Dallas, who shares his first-hand story from their recent adventure climbing Mt. Kilimanjaro.

Learn more about No Person Left Behind.

Episode 209: We Are Florida – with Jason Rosenberg

MITER Brands — Thu, 18 Dec 2025 18:38:11 +0000

Go Bucs! Whether or not you’re a football fan, you’ll appreciate this marketing insight with Jason Rosenberg. PGT is a Pewter Partner for the Tampa Bay Buccaneers, and we chat about this mutually beneficial partnership. From “The Beach” to the stadium, to radio and TV commercials, it’s clear that both brands are proud to call Florida home.

Episode 208: MITER Foundation – with Chris Bowers, Jimmy Schambach and Jordan Evans

MITER Brands — Wed, 17 Dec 2025 11:00:00 +0000

When good people gather to help others, it’s worth talking about. This episode features Chris Bowers from Leashes of Valor, Jimmy Schambach from M28, and Jordan Evans of PGT – MITER Brands. All have hearts that are true to the mission of serving others, and you’ll learn how each of them lives this out. Leashes of Valor – “One Leash Saves Two Lives” Founded by a combat-wounded veteran in 2017, Leashes of Valor provides service dogs at no cost to wounded and disabled post-9/11 veterans. Whenever possible, dogs are sourced from animal shelters and rescue groups, improving the lives of both veterans and dogs. Learn more here.

M28 – M28 is dedicated to guiding individuals in recovery toward lasting sobriety by providing authentic community, unwavering support, and practical needs. Learn more here.

Episode 207: MITER Foundation – with Sandra Sims and Patricia Abney

MITER Brands — Mon, 15 Dec 2025 11:00:00 +0000

Big missions require big hearts, and big commitments. That’s what we learn about in this episode as we meet Sandra from CCA and Patricia from MITER Brands in Flower Mound, Texas. CCA provide many necessities for their clients, including bringing lunch to 1000 kids a day during the summer break. With proximity to one another, Patricia helps organize MITER Team members to serve their VTO hours at this amazing organization.

CCA – Christian Community Action – ministers to the poor by providing comprehensive services that alleviate suffering, bring hope and change lives. They have been serving their neighbors in their greatest time of need since 1973. You can learn more at ccahelps.org.

Episode 206: MITER Foundation – with Cody Sabol, Andy Keller, and Tim Keller

MITER Brands — Fri, 12 Dec 2025 11:00:00 +0000

We enjoyed many conversations recently in Hershey, Pennsylvania, at the annual MITER Foundation Golf Tournament and Fundraiser. This fun episode highlights some of the folks that helped from the stage. Cody is a professional speed painter, and the Kellers are professional auctioneers. All have worked with MITER Foundation for many years and are glad to bring their professional talents to help raise funds and bring excitement to the event.

You can learn more about Cody here. Learn more about Andy and Tim Keller here.

Episode 205: We are Florida – with Steven Starkey

MITER Brands — Mon, 08 Dec 2025 18:41:13 +0000

With deep roots in both Florida and the window and door industry, today’s guest brings invaluable insights to our conversation. Join us as we sit down with Steven Starkey, our dynamic VP of Sales in Florida, whose energy and positivity light up every room. In this episode, Steven shares why streamlining our product portfolio is a smart move—and how focusing on dealer success drives our business forward.

Episode 204: We Are Florida – with Liz Rodriguez

MITER Brands — Mon, 24 Nov 2025 11:00:00 +0000

Navigating building codes, energy regulations, design pressures, and glass configurations can be daunting, especially for large commercial projects in Florida. Liz Rodriguez, from the PGT Commercial team, is dedicated to assisting customers in overcoming these challenges. In this episode, she discusses the advantages for architects, developers, and contractors of partnering with experienced professionals (like those on her team) to ensure project success.

Episode 203: Staying Safe with OSHA

MITER Brands — Tue, 18 Nov 2025 11:00:00 +0000

Getting injured at work is something that we all want to avoid. But how? Believe it or not, that is why OSHA exists: to help American workers stay safe while on the job. This episode features Amanda Wood Laihow, who was the Acting Secretary of OSHA through October and is currently the Deputy Assistant Secretary of Labor for Occupational Safety and Health. We discuss the various programs that OSHA employs, recent modifications to their penalties, their education component, and their overall goal of sending people home safely at the end of the workday.

Episode 202: We Are Florida – with Josh Williard

MITER Brands — Thu, 13 Nov 2025 11:00:00 +0000

Customer satisfaction is a critical part of our business, and Josh believes in empowering his team to do that very thing. Josh Williard, VP of Customer & Warranty Services, addresses how we will continue to support our customers through upcoming product changes in the Florida market. We also chat briefly about the MITER Foundation Golf Event in Hershey, where this episode was recorded.

Episode 201: We are FLORIDA – with Benji Hershberger

MITER Brands — Fri, 31 Oct 2025 18:16:00 +0000

Making changes can be tough, and sometimes uncomfortable, kind of like pruning the bushes. Today we hear from Benji Hershberger who shares about his background and his new role in Product Management. We discuss the product changes happening in our Florida product portfolio and how this will enhance business efficiency and growth. Additionally, Benji walks us through the MITER Brands Guiding Principles and how these pillars impact our business decisions, every day, everywhere.

Episode 200: R is for Relationships, with Micah Lynn and Chris Cheshire

MITER Brands — Mon, 20 Oct 2025 10:00:00 +0000

There is something special about great people having great conversations - and that is what you've got with these two MI sales professionals. Micah and Chris (aka Big Cat) share a bit about their history, current roles, and what they connect with the most in the MITER acronym. While Relationships is a big part of the sales role, they chose to elaborate beyond the single letter R. Listen and enjoy.

Episode 199: M is for Manufacturing, with Chris Davis

MITER Brands — Thu, 25 Sep 2025 10:00:00 +0000

How does one begin as a chemical engineer in Australia and become our Vice President of Operations for Florida? Chris shares a bit of his leadership journey - hard work, dedication, and working well with his teams to achieve results. We also learn about some of the improvements that have been happening in our South Florida Operations.

For reference, the MITER way of operations includes five quality pillars: Safety, Integrity, Creativity, Continuous Improvement, and Profitable Partnerships.

Episode 198: Time in Tacoma with Benji Hershberger and Shawn Martin

MITER Brands — Tue, 23 Sep 2025 10:00:00 +0000

Shawn led 12 of us through the sales training event in Tacoma, and Benji, our VP, joined in as well. We spent time reflecting on the MITER acronym and how all of the letters connect to our work of MITER Brands University. This short conversation provides an inside peek at what the learning team is learning about!

Episode 197: Time in Tacoma with Karen Watson

MITER Brands — Fri, 19 Sep 2025 10:00:00 +0000

People first is more than just a nice slogan; it's truly how MITER does business. Karen Watson popped in to say hello to her fellow colleagues, and shared a bit about her nearly 30 year career on the Milgard side. With territories in Western Canada, Alaska, Washington State, and Hawaii, there is never a dull moment for this industry pro.

Episode 196: Time in Tacoma with Brian Leizerowicz, Monte Del Rio, and Chris Reid

MITER Brands — Tue, 16 Sep 2025 10:00:00 +0000

Sales training events allow colleagues a chance to sharpen their skills and connect with each other. These three all work in the sales side for Western Window Systems, and our conversation reflects their energy and personalities. You'll hear why building relationships is a natural thing for them to do, and why customers appreciate connecting with them.

Episode 195 – Time in Tacoma with Eric Ballard

MITER Brands — Fri, 12 Sep 2025 10:00:00 +0000

Sometimes our experiences elsewhere helps us see how wonderful our present circumstances are. Eric has spent time in large organizations, and he has been instrumental in getting our companies integrated. As an HR professional, Eric appreciates the "people-first" attitudes that prevail with MITER Brands leadership.

Episode 194: Time in Tacoma with Jilliane Flint

MITER Brands — Tue, 09 Sep 2025 10:00:00 +0000

Customer service is a critical piece of any successful business, and great leaders come from the ground up. Jillian began 17 years ago on the manufacturing floor and now leads the teams taking care of customer and warranty services for the western side of MITER Brands. With the tremendous legacy to uphold, Jillian appreciates the opportunity to embrace new technologies that allow for improvements in the customer experience.

Episode 193: Time in Tacoma with Marc Wendfeldt

MITER Brands — Fri, 05 Sep 2025 10:00:00 +0000

As the Operations Manager for Internal Supply, overseeing nearly 200 team members, Marc is a wealth of knowledge! He understands the process as someone who began 31 years ago on the production floor. He and his team are continually working to innovate and improve how we manufacture our extrusions in Tacoma. Like others, he is learning more about AI to expand our capabilities.

Episode 192: Time in Tacoma with Tim Large

MITER Brands — Tue, 02 Sep 2025 10:00:00 +0000

When people love what they do, it's been said they don't work a day of their life. After 22 years at MITER Brands, Tim enjoys working in his current role as Pricing Manager for Milgard. It provides a great opportunity for him to leverage his years of experience across various roles. Tim is also involved with the MITER Foundation and appreciating the teamwork involved in that effort.

Episode 191: Time in Tacoma with Jeremiah Noneman & Joanie Custer

MITER Brands — Wed, 27 Aug 2025 10:00:00 +0000

Meeting colleagues on the other side of the country is such a fun thing to do! And then learning how their expertise supports the business. Jeremiah (a fellow Iowa native) shares about his various roles in the business over a 20+ year tenure. He now serves as VP of Marketing Operations. Joanie is working on a major puzzle, blending two different SalesForce platforms across our enterprise. She began as an intern and has grown tremendously in her career at MITER Brands, always focusing on what is possible.

Episode 190: I is for Innovation, with Kevin Anez and Erik Ashcraft

MITER Brands — Fri, 15 Aug 2025 10:00:00 +0000

What makes a company innovative? Is it the people, the products, or their process? Maybe it's a magical mix of all three. Kevin and Erik share a bit about their roles in researching and developing products for our Western brands (Milgard, Western Window Systems, and Anlin Windows & Doors). The collaboration between product marketing and engineering allows for growth of this market share and profitability.

Episode 189: M is for Manufacturing, with Dave Alexander

MITER Brands — Fri, 08 Aug 2025 10:00:00 +0000

Some folks just inspire others to greatness - and Dave Alexander is definitely one of those people. His enthusiasm for leading our Manufacturing Excellence Teams is evident - and a bit contagious! With the challenge of 20 manufacturing sites, and thousands of products manufactured daily, Dave remains humble while in the relentless pursuit of 100%. You'll learn about the attitude and mindset around the quality initiatives across all of the MITER Brands product portfolios.

Episode 188: Behind the ETP Trip with Brian Covey & Katie Fegan

MITER Brands — Mon, 28 Jul 2025 10:00:00 +0000

Building relationships is an intentional component of our business, and the ETP trip allows for that very thing. Today we peek behind the curtain and chat about what goes into planning this trip, the criteria for going, and why we continue to provide this amazing trip for our partners. Brian and Katie share a bit about their experience and why it's so valuable to our customers, and to us.

Episode 187: ETP with Rick Cross

MITER Brands — Mon, 21 Jul 2025 10:00:00 +0000

Helping a non-profit organization AND taking a tropical vacation to Mexico? This combo was too good to pass up for Rick Cross with Paradigm, a MITER Brands vendor partner. When he attended a MITER Foundation event last year, and the ETP trip came up for bid, Rick raised his paddle. On the trip, he enjoyed networking with our teams and our customers, and his wife enjoyed some pool time. A win for them, and a win for the MITER Foundation.

Episode 186: ETP with Jesus Castro

MITER Brands — Mon, 14 Jul 2025 10:00:00 +0000

Whenever you go on a trip, you’re sure to make memories. Imagine catching your first fish ever and it’s a 140lb Marlin! That’s what happened when Jesus Castro (and his wife) attended the ETP trip in Los Cabos this year. Jesus is the Senior Director of Operations for The Window Depot based in Tuscon. They have been a Milgard dealer since 2011 and have ten retail locations throughout the SW Region of the US.

Episode 185: ETP with K.C. Lezzer

MITER Brands — Mon, 07 Jul 2025 10:00:00 +0000

With 14 locations throughout Pennsylvania, Lezzer Lumber has been in business since 1927. They began selling MI products in the late 70’s, originally purchasing screens to go with a competitor’s windows. As a third-generation business, K.C. grew up in it, and is now VP of Sales. Relationships with their customers are what their focus is, and what lends to their success, and ours.

Episode 184: ETP with Kelli Bryan

MITER Brands — Mon, 30 Jun 2025 10:00:00 +0000

Florida Windows and Doors is a Diamond Dealer for PGT with several locations in Florida. They work heavily with builder partners and contractors and focus on relationships with their customers. Kelli Bryan and her husband Kyle attended our ETP trip for the first time this year and appreciated the networking opportunities the trip offered. Her advice for someone trying to level up? She recommends taking advantage of the resources and opportunities offered to the MITER Brands customer base.

Episode 183: A new look for MBU

MITER Brands — Tue, 17 Jun 2025 18:48:25 +0000

Our team, MITER Brands University, or MBU (formerly PGTI University), has a new name, and a new look! With an expanded scope of customer education for all of MITER Brands, we wanted a logo that would fit us. Today’s episode brings Nick Board and Annie Leung to discuss the story behind our new look and the process of its creation.

Episode 182: Orlando Training Camp pt. 3

MITER Brands — Thu, 12 Jun 2025 20:08:41 +0000

Interacting with customers at a training event is one of our favorite things! We had a quick conversation with Tyler Kramer from Weathermaster Building Products, Jamie Smith from Lighthouse Windows, and Ryan DiPaolo, who is their Territory Rep for MITER Brands. We chat about WHY it's important to continue learning and understanding the industry and our products.

Episode 181: Orlando Training Camp pt.2

MITER Brands — Thu, 12 Jun 2025 20:00:56 +0000

There is so much to learn in this industry, whether you're brand new or well seasoned. We had the chance to talk with Kyle Bryan from Florida Windows & Doors, who brought a few people from his team. Being knowledgeable about the business is a key factor in success for this Diamond Dealer partner.

Episode 180: Orlando Training Camp pt.1

MITER Brands — Thu, 12 Jun 2025 19:54:53 +0000

When our team shows up for a training event, we know it's going to be an amazing event. Our learners appreciate having the interaction with us - and each other. This episode brings a short conversation with Matt, Kyle and Scott from Neighborhood Windows and Doors, as well as a short conversation with our team.

Episode 179: MITER – Our Name with Matt DeSoto

MITER Brands — Mon, 21 Apr 2025 11:00:00 +0000

Our name is a representation of our core values, with each letter standing for an important element of who we are. It forms our connection with team members, customers, suppliers, and communities. Listen to this episode to learn more about MITER, as our CEO, Matt DeSoto, walks us through each letter and its meaning. You might learn something new!

Episode 178: Post Storm Assessment

MITER Brands — Mon, 17 Mar 2025 19:25:26 +0000

What started out as helping distribute relief supplies, has evolved into exploring damage and performance of windows and doors. Our engineering teams learn a lot through this exercise, and partner with other organizations in post storm evaluations. Dean Ruark, our VP of Engineering and Innovation at PGT, shares some of his first-hand experiences in assessing post storm damage in these devastating circumstances.

Episode 177: NFRC

MITER Brands — Sun, 16 Mar 2025 10:00:00 +0000

We continue to chat with Lisa, Logan and Alonso as they share about the NFRC, the National Fenestration Rating Council. This organization manages all the testing for Fenestration products on several criteria. We learn more about this group, how they function, and why it’s important for our business and the consumers.

Episode 176: EnergyStar vs. Energy Code

MITER Brands — Sat, 15 Mar 2025 10:00:00 +0000

It’s time for a deep dive as we begin a new series! Today’s conversation is with Lisa Wilson, Logan Yoder, and Alonso Morlesin, as they share their knowledge with us about Energy. They share why it’s important, explain the differences between Energy Code & Energy Star, and how this impacts our industry and our customers.

Episode 175: Florida Building Code – 8th Edition

MITER Brands — Mon, 10 Mar 2025 11:00:00 +0000

Every three years, the Florida Building Code is updated, with the most recent version which took effect on January 1, 2024. Jim Heise and Lynn Miller share about the revision process, and what changes and revisions we can expect to see in the near future.

Episode 174: Title 24 and AIA

MITER Brands — Wed, 05 Mar 2025 12:00:00 +0000

Our organization was built on solid relationships, and our architect community is a huge part of our success. Listen as Ty Cranford, Director of Architectural Sales, and Jim Heise, MITER Brands University Instructor, discuss the importance of working with trusted partners. We also discuss the complexities of California's Title 24 Energy Requirements, and what it took to develop this course.

Episode 173: Sea Turtles & Glass – pt. 2

MITER Brands — Sun, 02 Mar 2025 12:00:00 +0000

On today's episode, we hear from Lynn Miller, our Code Compliance Manager. He shares about the collaboration between FGIA and the FWC to better understand glass, light pollution, and sea turtle hatchlings. This effort helps everyone wanting to stay compliant with their windows and doors, while also making sure sea turtles are protected.

Episode 172: Sea Turtles & Glass – pt. 1

MITER Brands — Sat, 01 Mar 2025 12:00:00 +0000

Why do we care about Sea Turtles? Because they are endangered. Also because there are regulations for visible light transmittance for your windows and doors when you live on the beach. We sometimes refer to this as Turtle Glass, and its purpose is to minimize light pollution.

Melissa Macksey, Senior Biologist and Conservation Manager of Mote Marine Laboratories in Sarasota joined me to talk about the work of protecting our sea turtles in our intersecting environments.

Episode 171: Windows & Doors 101 – Condensation, Distortion, and Other Concerns

MITER Brands — Fri, 14 Feb 2025 17:45:00 +0000

Jim Shank joins us today as we talk about the common concerns when it comes to your new windows and doors. What kind of entry door should you have? Is distortion normal? What about condensation? How about suction cup marks? All of these questions are answered in this final episode of Windows and Doors 101.

Episode 170: Windows & Doors 101 – Care and Maintenance of Windows & Doors

MITER Brands — Thu, 13 Feb 2025 16:45:00 +0000

Wait, I have to maintain my windows and doors? What does this look like? What happens if I don't? Should I pressure wash them? In this short episode with Francisco Feliz, we help you understand why care and maintenance will help your window and door products functioning well for years to come.

Episode 169: Windows & Doors 101 – Energy Performance & Glass Tints

MITER Brands — Wed, 12 Feb 2025 17:30:00 +0000

Does tinted glass help your home to be more energy efficient? Maybe, or maybe not. Can you just add tint afterwards? Patrick Jameson and I discuss the various benefits - or drawbacks - of having your window glass tinted. We also discuss Low Emissivity coating and other considerations when purchasing windows and doors.

Episode 168: Windows & Doors 101 – Design Pressure – What Is It?

MITER Brands — Tue, 11 Feb 2025 16:30:00 +0000

As we continue with our Windows and Doors 101 Series, we explore design pressure. I want to protect my home against 140 mile per hour winds, so why does design pressure matter? What is design pressure? On today’s episode Patrick Jameson and I talk about this little known but important number.

Episode 167: Windows & Doors 101 – Laminated & Insulated Glass

MITER Brands — Mon, 10 Feb 2025 15:58:15 +0000

What is glass? What is hurricane glass? What is impact glass? And how it like a grilled cheese sandwich? We discuss all of this with Francisco Feliz on today’s episode as we tackle the basics. You will learn more about this and why it matters when it comes to investing in your home.

Episode 166: Windows & Doors 101 – Frame Types – Vinyl, Aluminum, Composite

MITER Brands — Sun, 09 Feb 2025 17:00:00 +0000

Which kind of frame is best? What holds up? What provides the biggest color options? Sometimes it depends on where you live. Learn all the pros and cons of the various frame types (aluminum, vinyl, fiberglass, etc) as we chat with Shawn Martin.

Episode 165: 2024 CX Event – Shawn Martin

MITER Brands — Fri, 07 Feb 2025 12:00:00 +0000

Organizing an event can be fun! Or stressful, or chaotic, or possibly all of the above. Tackling an event this impressive most certainly requires Grit.

We sat down with Shawn, who helped coordinate our multi-day event in Scottsdale. Listen to his perspective of how everything came together, leaving a powerful mark on all who attended.

Episode 164: 2024 CX Event – Reaction Remix

MITER Brands — Thu, 06 Feb 2025 18:00:00 +0000

With over 300 people in attendance from across the country, we were able to have several conversations with folks experiencing this inspirational event. From Florida to Hawaii and a few spots in between, we enjoyed meeting so many teammates. Sharing their takeaways are: Tony Quatraro, Jason Rosenberg, Everett Anez, Anthony Scales, David Flores, and Josh Williard.

Episode 163: 2024 CX Event – Stan Sullivan and Jerry Meyer

MITER Brands — Thu, 06 Feb 2025 12:00:00 +0000

You know how sometimes your work friends become your actual friends? That's the case with Stan and Jerry, as they share a bit of their history, friendly work competition, and years spent advancing the company forward.

They referred to themselves as "Frick n Frack", which always makes for a fun conversation!

Episode 162: 2024 CX Event – Brady Lucas

MITER Brands — Wed, 05 Feb 2025 12:00:00 +0000

As a childhood cancer survivor, Brady Lucas has had to demonstrate Grit that most of us have not. Yet he chose to have a great outlook - and continues to give back by working in non-profits. Brady shared his cancer story by authoring an inspirational book for children with cancer, Smiley's Smile.

Brady was a powerful keynote speaker at our event, sharing about the work of MITER Foundation that champions the cause of fighting childhood cancer.

Episode 161: 2024 CX Event – Brad Snyder

MITER Brands — Tue, 04 Feb 2025 12:00:00 +0000

When it comes to Grit, Brad Snyder is no stranger. Naval Academy grad, military veteran, paralympic athlete (8 medals, 6 of which are gold), speaker, husband, father, and more describe his outer achievements. What is incredible is hearing about his inner achievements: his perseverance, courage, and grit to rise above challenges and succeed.

Brad shared his story from our stage, and then shared more with Joe Person on this powerful episode.

Episode 160: 2024 CX Event – The Founders

MITER Brands — Mon, 03 Feb 2025 14:35:12 +0000

Grit, the theme of our CX event, is literally the foundation of MITER brands. And when legends gather, it's worth recording.

Jim Milgard, Pete DeSoto, and Rod Hershberger discuss the dedication and tireless commitment they exemplify in building their businesses. Now collectively under one umbrella, it's exciting to dream of what we can do together.

Episode 159: Dorgis Betancourt, Brand Expert for PGT and CGI

MITER Brands — Sat, 25 Jan 2025 18:46:18 +0000

Dorgis Betancourt, owner of E & D Quality Install in Homestead, completed the rigorous certification journey for PGT and CGI, only our second learner to achieve this goal of Brand Expert. Dorgis and his wife Diana share a little about their business and why this knowledge is fundamental to their success.

Episode 158: Casey Thomas, Brand Expert for PGT and CGI

MITER Brands — Wed, 22 Jan 2025 15:29:54 +0000

Our team created an extensive certification program with multiple levels, with Brand Expert at the very top. Casey Thomas with Royal Palm Aluminum is our first learner to reach this level. He shares his experience of his learning journey and how this has helped him to reach success for himself and his company.

Episode 157: Our Special Guests – The Haven Academy Podcasts

MITER Brands — Wed, 15 Jan 2025 14:02:00 +0000

Our team had the great privilege of spending time with the students from The Haven Academy, a local school for students with disabilities. PGT was included in their Manufacturing Summer Camp, and they spent two weeks with us! They learned so much about windows, doors, manufacturing, as well as job skills. There are two episodes rolled into one - we hope you enjoy hearing from these incredible students and their instructors.

Episode 156: Diamond Glass, with Adam Dovi

MITER Brands — Fri, 10 Jan 2025 12:00:00 +0000

If you’ve ever worked with impact products, you know how heavy they can be. And you’ve probably been wondering when someone was going to improve this. Well, the wait is over. Our team is excited to introduce Diamond Glass! This new impact resistant glass technology offers better clarity, better scratch resistance, and is up to 45% lighter than standard laminated glass. One of our pilot dealers, Adam Dovi, from Dovi Window Designs, Inc., shares his experience working with Diamond Glass in our WINDOOR products.

Episode 155: Introducing MITER Foundation – Gwen Mallon

MITER Brands — Thu, 09 Jan 2025 12:00:00 +0000

Generosity is such a wonderful thing, and that is the heart behind the MITER Foundation. Supporting several causes and raising millions each year, we are excited to be a part of this! We caught up with Gwen Mallon at the 2024 CX event, and she shared more about about this amazing organization.

Episode 154: Introducing MITER – Ali Zahrieh

MITER Brands — Sun, 15 Dec 2024 12:00:00 +0000

While attending the 2024 CX event in Scottsdale, we were happy to connect with Ali Zahrieh, our SVP of Strategy and M & A. It's been a big year for him and the team with acquiring and divesting several entities within the legacy PGT Innovations brands. Ali sheds some light on these integration decisions and will continue to help the team with go-forward strategies.

Episode 153: Introducing MITER – OSHA VPP Program with Mike Troutman and Chris Koperna

MITER Brands — Tue, 05 Nov 2024 11:00:00 +0000

Let's be honest, most folks do not want to hear that OSHA is coming, or worse, has arrived on site. Not so with MITER! In fact, we partner with OSHA in a program that goes above and beyond the minimal safety standards. In today's episode, we learn all about OSHA's Voluntary Protection Program, which of our sites have earned this rare designation, and why having 100% of our sites certified is our goal. Mike Troutman and Chris Koperna share the details, and why safety matters to our leadership and our teams.

Episode 152: Introducing MITER – Robert Reed, Jr.

MITER Brands — Thu, 31 Oct 2024 11:00:00 +0000

If there has ever been an attorney to break the stereotype, it would be Robert Reed, Jr., our Senior VP and Corporate Counsel. Robert shares a bit about his family and work history, and what it's like living in two states. He also shares his excitement about connecting to the shared culture and the legacy PGT team members.

Episode 151: Introducing MITER – Eric Rothermel

MITER Brands — Fri, 13 Sep 2024 16:28:00 +0000

Today we meet our Chief Human Resource Officer, Eric Rothermel, who oversees the HR function as well as the Environmental Health and Safety teams, covering over 10,000 team members! It's not a big transition when the existing cultures are so closely aligned regarding: team member well being, shared commitments to excellence and safety, and giving back to our communities. This conversation verifies that our focus really is on the people.

Episode 150: Introducing MITER – Mike DeSoto

MITER Brands — Tue, 10 Sep 2024 11:00:00 +0000

From loading trucks as a teen, to the role of COO, today we meet Mike DeSoto. He and his team of incredible leaders across the enterprise keep the gears turning, literally. We discuss carrying on the legacy of our founders, Pete DeSoto, Jim Milgard, and Rod Hershberger by doing things right, every day, everywhere.

Episode 149: Introducing MITER – Tony Matter

MITER Brands — Thu, 15 Aug 2024 11:00:00 +0000

When your marketing career begins with a team of two, it’s fun to hear what things look like ten years later. In today’s episode, we meet Tony Matter, SVP of Marketing. He and his team oversee forward facing communications, product portfolio, digital channels, and more. He shares about his family, his career path, and some of his favorite words of advice.

Episode 148: Introducing MITER – Vinod Nair

MITER Brands — Tue, 06 Aug 2024 13:24:00 +0000

Making things better is something we are all craving, right? A solid IT structure serves a critical business role as well as provides solutions to its users. Today we meet Vinod Nair, our Chief Information Officer, and he sheds some light on what his teams are working on. We appreciate his effort to fly in from Tacoma, and his attitude in regards to "doubling the fun". You will enjoy meeting Vinod.

Episode 147: Introducing MITER – Shawn Martin (with Jim Shank)

MITER Brands — Fri, 19 Jul 2024 16:33:25 +0000

We have been delighted to connect with a kindred spirit in our enlarged organization. Today we introduce Shawn Martin, CX Manager for MITER, who oversees the sales training and events. We've been working together to align our strategies and resources to provide an improved experience for all of our learners, enterprise wide. Learning is a fun endeavor - and so is this episode - enjoy!

Episode 146: Introducing MITER – Mike Ohlin

MITER Brands — Tue, 02 Jul 2024 11:00:00 +0000

On today's episode we meet Mike, Senior Vice President of Supply Chain. He splits his time between Harrisburg and Venice, and oversees a huge segment of our business. After twenty-two years with MITER, he shares the most important factor in success: relationships. You'll enjoy meeting Mike!

Episode 145: Introducing MITER: Matt DeSoto

MITER Brands — Wed, 26 Jun 2024 11:00:00 +0000

It was an honor to spend some time and to learn more about Matt. You'll hear about his beginnings, his family (lots of middle school energy!), and his attitude around leadership. Matt shares how the MITER acquisition of PGTI is a dream come true. As our CEO, his "tone from the top" is one of humility, sincerity, and confidence as we progress forward together.

Episode 144: Introducing MITER: Joe Person

MITER Brands — Fri, 14 Jun 2024 12:53:30 +0000

It's really amazing to meet folks whose responsibilities just doubled, and to learn they are cool, calm and excited to meet the tasks head-on. Today we meet our CFO, and yes, it's his real name, and no, he doesn't work for the CIA. The great energy from our conversation really comes through - enjoy!

Episode 143: Introducing MITER: Brock Snyder

MITER Brands — Thu, 30 May 2024 19:01:55 +0000

Today we begin a new series, and really, a new era. New leadership calls for new music. And with the new, we remain focused on providing education on the products and services to our ever-growing customer groups. In this episode, we meet Brock Snyder, Chief Commercial Officer of MITER Brands. You'll find that he is smart, gracious, and full of excitement as we integrate our teams together.